About us
Empowering Exceptional Customer Engagement Through Innovation
We're more than a call center – we're your partners in transforming customer interactions into meaningful experiences. Learn about our vision, values, and the team behind our commitment to excellence.
Visionary Outsourcing Solutions was established in October 2016. We are located in Montego Bay Jamaica 5 minutes away from the Sangster’s International Airport; we are situated in the heart of Montego Bay which is the hub for both tourism and BPO services.
We currently have the ability to host up to 300 seats if needed. We have hourly, paid-for-performance, and hourly plus commission rates based on the nature of your business, you can tailor an agreement that is mutually beneficial to both of us.
Visionary Outsourcing Solutions Ltd.
Our company has a very fun and dynamic staff compliment. We have agents with an average of 3 years of experience in the BPO industry and Leadership boasting over 20 years of experience.
Our Mission
To provide outstanding and exceptional service to our clients thus cementing sustainable business relations; to contribute to the quality of life for our workforce; creating opportunities for growth and development. To deepen V.O.S. roots in the BPO Industry as well as giving support to our communities, assisting persons therein to impact their own lives and their community
Our Vision
Our Mission and Values drive us as we strive to become a stalwart in the BPO Industry one client at a time. We are driven to produce the best results for our clients and create realities to dreams for our most valuable assets: Our People.
We are dedicated to delivering superior solutions and experiences, consistently exceeding expectations.
We foster strong, authentic relationships with our clients, partners, and team members, based on trust and mutual respect.
We uphold the highest ethical standards, conducting ourselves with honesty, transparency, and unwavering integrity.
We are committed to achieving excellence in all aspects of our work, continuously striving for improvement and innovation.
We stand by our clients and team members, demonstrating unwavering loyalty and dedication to their success.
We treat everyone with respect and empathy, valuing diversity and creating an inclusive environment.
We take ownership of our actions and results, holding ourselves accountable for our commitments.
We prioritize open and effective communication, fostering collaboration and understanding among all stakeholders
We communicate openly and honestly, building relationships based on trust and authenticity.
Core Values
Meet our dedicated team
Member of – BPIAJ & Chamber of Commerce
Denies Campbell
Founder & CEO
Christine Barrett
Operations Manager
Cordel Norman
Trainer
Dahlia Forbes
HR Manager
Derron Stephenson
Information Technology (IT) Partner